Privacy Policy

1. Introduction

Rayzen Technologies (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our products and services, including the Agently mobile application and our websites.

2. Information We Collect

2.1 Information You Provide

We may collect information that you voluntarily provide when using our services, including:

• Account registration information (name, email address, phone number)
• Transaction data processed through our applications
• Communications you send to us (support requests, feedback)
• Profile information and preferences

2.2 Automatically Collected Information

When you use our applications, we may automatically collect certain information, including:

• Device information (model, operating system, unique identifiers)
• Usage data (features accessed, time spent, crash reports)
• Network information (connectivity status, network type)
• Location data (with your explicit consent, for relevant features)

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing, maintaining, and improving our services
• Processing and recording transactions
• Detecting and preventing fraud and security threats
• Communicating with you about updates, features, and support
• Analyzing usage patterns to improve user experience
• Complying with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of data in transit and at rest, regular security audits, and strict access controls.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

7. Third-Party Services

Our services may integrate with third-party services (such as mobile money providers and cloud services). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the “Last updated” date above.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: support@rayzentechnologies.com